Last Updated: December 21, 2024

At Thicair, we're committed to your satisfaction. Our 180-day return policy allows for returns. However, refunds aren't available for items that have been damaged through normal use. Here’s what you need to know about returning a product to Thicair:

HOW TO INITIATE A RETURN
Unsatisfied with your Thicair purchase? To start a return, email us at support@thicare.com within 180 days of delivery, including your order number and the reason for the return. Remember, all returns need our approval before you send the item back. You can return a product if you've used it. Return shipping costs fall to you, unless the item arrived damaged.

INSPECTION PROCESS
Once we receive your return, we'll inspect it within 10 business days. After verifying the item's condition, please allow up to 7 business days for us to process your refund. If there's a delay in receiving your refund after confirmation, check with your bank or credit card company.

RESTOCKING FEE
If a returned item isn't approved by our team, lacks a valid return reason, or is past the 90-day limit, we may charge a restocking fee up to 25% of the purchase price.

NO REFUNDS FOR DAMAGED ITEMS
We can’t offer refunds on items that have been damaged through normal use or misuse.

REFUNDS FOR OPENED OR UNOPENED ITEMS
We offer returns and refunds for either opened or unopened items!

CURRENCY OF REFUND
All refunds are in the currency you purchased with, just like the original transaction. Be aware of potential fees for currency exchange or foreign transactions.

REVIEW OUR POLICY
We may update our Return & Refund Policy, and it's your responsibility to check the latest version before purchasing and using our products. By buying and using Sollume hydrogen bottles, you're agreeing to this policy.

KEY TAKEAWAYS

180-day return policy.

No refunds for damaged items (through normal use).

Initiate a return by emailing support@thicare.com within 180 days of receiving your order.

Customers cover return shipping costs, unless the item was damaged on arrival.

Refunds processed in original purchase currency.

We reserve the right to modify this policy.

FINAL THOUGHTS
Our policy ensures customer satisfaction while protecting against fraudulent returns. Remember, no refunds for used or damaged items (by normal use), and customers are responsible for return shipping costs. We value your understanding and support of our Return & Refund Policy.