Thicair is committed to customer satisfaction and offers a 180-Day Return & Refund Policy to provide assurance and transparency. The terms of this policy are set forth below. By purchasing and using Thicair products, the customer agrees to the following conditions:

1. Eligibility Period

All refund requests must be initiated within 180 calendar days from the date of delivery. Requests made after this period will not be eligible for any form of refund.

2. Initiating a Return

To request a refund, the customer must contact Thicair Customer Support at support@thicair.com within the 180-day eligibility period. The request must include the order number and the reason for the return.

3. Refund Conditions

a) Unopened Products

• Unopened products are eligible for a full refund.
  
  
• The customer is responsible for returning the products to Thicair.
  
  
• The customer bears all return shipping costs unless the item arrived damaged or defective.
  
  
• Refunds will be processed only after the unopened products have been received and inspected by Thicair.
  
  

b) Opened Products

• Opened products are eligible for a partial refund equivalent to seventy percent (70%) of the purchase price.
  
  
• The customer is not required to return opened products.
  
  
• The remaining thirty percent (30%) of the purchase price shall be withheld to account for the portion of the product that has been used.
  
  

c) Mixed Orders (Opened and Unopened Products)

• Unopened products shall be refunded in accordance with Section 3(a).
  
  
• Opened products shall be refunded in accordance with Section 3(b).
  
  
• Refunds will be processed once any required unopened products have been received and inspected by Thicair.
  
  

4. Processing of Refunds

• For refunds requiring return shipment, please allow up to seven (7) business days from receipt of the returned items for processing.
  
  
• Refunds will be issued in the currency of the original transaction.
  
  
• The customer acknowledges that banks or credit card providers may apply currency exchange fees or foreign transaction charges, for which Thicair bears no responsibility.
  
  

5. Exclusions

• Refunds will not be provided for items damaged due to misuse, neglect, or improper storage by the customer.
  
  
• Refund requests outside the 180-day period are not eligible.
  
  

6. Policy Amendments

Thicair reserves the right to amend or update this Return & Refund Policy at any time without prior notice. The version of the policy in effect at the time of purchase shall govern that transaction.

7. Summary of Key Terms

• Refunds may be requested within 180 days of delivery.
  
• Unopened products: full refund (customer responsible for return shipping).
  
• Opened products: 70% refund (no return required).
  
• Mixed orders: unopened refunded in full (upon return), opened refunded at 70%.
  
• Refunds processed in the original purchase currency.
  
• Thicair reserves the right to modify this policy.
  
  

8. Governing Principle

This policy is designed to balance customer protection with responsible business practices. It ensures fair recourse for dissatisfied customers while safeguarding against fraudulent or abusive return activity.